What care managers do:

• Assess the level, type of care, hours and frequency needed and develop a care plan
• Start the care plan and keep it functioning
• Make sure care is received in a safe and disability friendly environment
• Mediate family conflicts and other family issues relating to long term care
• Advocate for the care recipient and empower the family to become advocates
• Manage care of a loved one for out-of-town families
• Conduct ongoing assessments to monitor and implement changes in care
• Monitor care provided at home
• Coordinate the efforts of key support persons and community services
• Emotional support and social work counseling to cope with grief/loss
• Help with insurance concerns, such as Medicare part D
• Arrange for services of legal and financial advisors
• Oversee clients’ bill paying and reconciling account statements
• Provide assistance with placement in assisted living facilities or nursing homes
• Monitor the care of a family member in a nursing home or in assisted living
• Health coaching and monitoring compliance with prescribed medications/treatments
• Create a crisis response plan and evacuation/disaster planning
• Coordinate and attend medical appointments to facilitate communication
  with medical providers
• Assist families in positive decision making
• Develop long range plans for older loved ones not now needing care
  

What our clients say about Aging Answers...

“You are incredible! H. is so comforted by your presence and efficiency…Many, many thanks for keeping us so well in the loop. As tired as you must be from all you have done in the last few days [moved client into assisted living apartment] you still found time to send the details!”
Dr. and Mrs. K. Ozer, Anchorage, AK

“I sincerely appreciate your professionalism and support these last few difficult months, especially when emergencies developed. You were superb!”
S. Broniak Jr. Houston, TX

“Even though the doctors considered my wife’s illness to be “chronic and progressive”, her demise over the last year was catastrophic. I can’t thank you enough for getting us the information we needed, helping everyone understand it, and guiding us through the most difficult decisions my family ever faced.”
D. Benyas, Farmington Hills, MI

“My husband has Alzheimer’s and Parkinson’s. I was in need of care management. Laurel Felsenfeld, care management consultant, was immediately responsive to my needs. She is a caring, knowledgeable consultant”
M. Colburn, Farmington Hills, MI

“…to thank his wonderful, attentive geriatric care manager, Laurel Felsenfeld, who successfully negotiated the minefields of Medicare, the VA, etc. God bless you.”
From the eulogy of J. Freedman, West Bloomfield, MI

“We are so lucky to have you help us through this turmoil. It can’t tell you much it meant to us, particularly since we live out of town. I am amazed at your breadth of knowledge.”
Dr. G. Peck, Silversprings, MD

“I feel the assessment was of great value for the cost and would recommend this service to others.”
J. S. Bloomfield Hills, MI

“…she is a trained professional whose services are available to us all. The decisions remained in my hands, but with her expertise and objective eye, I am now confident they are informed ones.”
President’s Message, B. Lieberman, Temple Shir Shalom Scribe, Nov 2000, Vol 11, No. 11

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